GP Practice Merger
Dear Patient
As most of you are aware the former partners (Dr Karen Potterton and Anne Bristow) of Headcorn Surgery retired at the end of March 24. Since this date the partners of Greensand Health Centre have also been operating and managing services at Headcorn Surgery.
We have reviewed how the systems at both surgeries operate and we have identified several ways to improve how we manage the workflow and deal with patient requests to improve service standards. Our first step is to merge our clinical systems, this means that the staff at all sites are able to work on patient requests.
It is important that we can share systems and processes across our sites to make the practice more efficient. Currently our team have to run several computer systems alongside each other, this has proven difficult and time consuming, especially for booking patients in for their Covid and flu vaccinations but also managing triage, prescriptions requests and blood test results.
Once the systems are merged, there would be just one computer system for all patients. Patients will see no change to their services other than us being able to deal with your queries more quickly using a wider staff team and better use of resources.
We are committed to ensuring that continuity of care is retained for patients with on-going health care issues as we know that this is important to you, and good for patient care.
This system change will happen between 1pm on 06th Sept and complete on 10th of Sept 2024 (over the weekend). During this time our computer systems will not be able to be accessed.
It is important that you make sure that any medications that you may need to request during this time are requested in advance. You will not need to do anything for the change to take place.
There will be disruption to some of the online services. We understand that if you use the NHS App with facial recognition then your service should continue as normal. However if you are using other Apps like MyGP, or Patient Access, then it will take a number of days (possible a week or two) for us to re-process your accounts to be back up and running. Please bear with us, we will be prioritising this work as soon as the data has been transferred.
During the above transfer dates the Apps will become unavailable, we will update you when they are available for use again.
As a practice, we have a commitment to ensure we meet the needs of the local community and listen to the views of our patients.
If you have any concerns or feedback during this process, please email ghc.feedback@nhs.net. We will be sending out a patient survey and we hope that you consider taking part in a positive, proactive way so that we can plan future services.
If you would like to keep up to date with developments at the surgeries please follow us on social media.