Coronavirus (COVID-19) - Help and Advice

Help Us Help You To Get The Treatment You Need
  • If you need medical help, the NHS is still here for you.

  • If you need medical help from your GP practice, you can contact us either online using our contact us form or by phone to be assessed.

  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.

  • If it’s a serious or life-threatening emergency, call 999

  • If you are told to go to hospital it is important that you go to hospital.

  • You should continue to attend your hospital appointments, unless you have been told not to attend

  • You can order your repeat prescriptions on the NHS App and through the GP surgery's or pharmacy’s online service, where available.

  • If you need to collect a prescription and have coronavirus symptoms or are self- isolating at home – please arrange for a friend, relative or volunteer to collect for you.

  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Routine vaccinations
  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact the GP practice for advice.

We have put together some resources listed below to help you find further advice.

General Resources for All

Please click on the following links to find more information on current guidance on Covid-19

The Kent and Medway CCG website has page of public information about coronavirus that is kept up to date as well as information about what council and community support is available. You can access the website here or by going to

  Hand Washing Technique


  Kent Together - 24 Hour Helpline


  Every Mind Matters - Looking after Yourself


  Advice for people with diabetes and their families


Information and updates for older people


GOV UK : COVID-19 Stay-at-home guidance https://
GOV UK: Get a COVID-19 test
Healthier Together: Information for under 18s
NHS UK: Coronavirus info & advice
NHS UK: Get an isolation note
NHS UK : Mental health support with COVID-19 ery-mind-matters/
NHS UK: Your COVID-19 recovery guide
NHS Volunteer Responders: Services
RCOG UK: Coronavirus infection & pregnancy
RCOT UK: Managing post-viral fatigue after Covid-19 e-and-conserving-energy

Resources for Children

Please find below some resources that may be helpful for parent and carers of children and young people with SEND or children and young people themselves.

  • National Autistic Society – guidance and helpline for parents’, young people and staff

  • Coronavirus Factsheet For Children - Information for children to help them understand what Coronavirus is, the importance of hand washing and how to help stop the virus spreading

  • Mencap - Easy Read guide to Coronavirus

  • Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing: 

  • Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family

  • Carers UK - Guidance for carers about Coronavirus

  • Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic

  • Amaze - information pack for parents and carers of children with SEND

  • Public Health England have produced an easy read version of their Advice on the coronavirus for places of education. You can download it here.

If you are still self-isolating, the NHS Volunteer Responders are here for you.

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