How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
We are a very busy practice and we regularly review our appointment booking system so that we offer the best possible service to our patients. Routine appointments with a GP or Advanced Clinical Practitioner are normally 10 minutes each.
Please telephone our patient number on 01622 890294 to book an appointment. Alternatively, you may book an appointment via the eConsult service which is available on the homepage of our website. You may also book an appointment through our electronic booking system; you need to have been allocated a PIN number by reception to be able to do this. To register please see the Patient Access link above.
Urgent Cases are Usually Seen on the Day
We offer on the day appointments Monday – Friday.
We release both face-to face and telephone appointments each morning at 8am and then release afternoon appointments at 1.30pm.
Patients can call each morning and request either a face-to face or telephone appointment with a member of the clinical team on call that day. Once the morning lists are full we then ask patients to call back at 1.30pm to be added to the afternoon list.
The receptionists will continue to ask for a brief outline of your problem when you ring to book an appointment. This is essential, not only to ensure you are seen by the most appropriate clinician, but also to ensure patients with possible COVID-19 symptoms are reviewed over the telephone first to ensure patient and staff safety at the practice.
Improved Access Clinic
On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:
- weekday evenings between 6.30pm and 8.00pm
- Saturdays and Sundays
These appointments offered could be
- At your registered practice
- another local GP practices
- another local NHS service - such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your area. These appointments will be offered by a range of clinical professionals.
On Saturdays, a clinical professional will be available between 9.00 am to 12.00 pm.
On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm (at a hub in Tonbridge or Maidstone).
Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can book these appointments 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.
Routine Appointments Improved Access Clinic
If your condition is non-urgent, we will do our best to offer you a suitable appointment to see a GP or other healthcare professional as soon as possible, you may have to wait longer if you want to see a particular GP. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor.
The doctors, nurse practitioner and nurses are happy to give telephone advice if, for example, you are not sure you need to see someone in person. Please ring 01622 890294, you will be asked for a brief outline of the problem so that the receptionist can direct you to the right person. The receptionist will take your telephone number and the doctor, nurse practitioner or nurse will call you back, normally once they have finished surgery.
If you think you may be infectious please ring the surgery and request a return telephone call from a GP so that your medical condition may be assessed and decision made about whether it is appropriate to come to surgery.
Nurses based in our practice treat patients for a wide range of common conditions, including diabetes, asthma, hypertension and COPD, they also perform cervical smears. Our Health Care Assistants see patients for a wide range of services including blood tests, blood pressure checks, dressings, 'flu vaccinations
You can usually book up to a month ahead for clinics
Please Note: All telephone calls are recorded for training and monitoring purposes