Ordering a repeat prescription


Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems ordering your prescription online?  

Use the Patient Access Support Centre before you call us.



If you think you may need a prescription medicine, please make an appointment with the doctor. Our Nurse Practitioner can also issue prescriptions. Your local pharmacist is also able to give you advice for non-prescription medication.  


How to get a Repeat Prescription

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat prescription. If you are in urgent need of medication, please make this clear on request but please bear in mind some medication needs to be ordered and can take a while. 

Did you know on average the practice processes 3,929 medication items a week?  When we receive your request and the GP has approved your medication, a prescription is generated for that item. Once the prescription has been signed it is then given to the Pharmacy to process. 

When the Pharmacy receives the prescription, the items are labelled; the stock is ordered and they are then dispensed.  The items then get checked by a Pharmacist or an accuracy checking technician and are put on the shelf to await collection.  

To help us with this process please order your repeat items by ticking the items you require and allow two full working days before collecting. 

  1. If you have a user account login to Patient Access click here
    If you do not have an account and would like one please contact the surgery.

  2. Email request to repeat.prescription@nhs.net

  3. Tick item on the repeat counterfoil and send to the surgery

  4. Write your request clearly on a piece of paper, copied from the label and send to the surgery, please ensure this has your full name and address clearly written.

  5. From 27 January 2014 a repeat prescription request box will be in Headcorn Village Tea Rooms, this will be emptied at 3.30pm Monday to Friday, please allow 3 working days for this to be processed.

  6. Send us your request using the online form 

Please ensure you give the exact drug names when ordering.

Please note that some medication has to be ordered in and during Christmas/ Easter etc it make take a little longer for prescriptions to be done so please order a little earlier. 

By post, but please enclose a SAE for return of prescription

If you are requesting medication a little earlier than normal please indicate why i.e. going on holiday.

When you receive your new prescription please check for any messages, i.e. to be seen before next repeat, to attend for blood pressure check, to attend for blood test etc.


Medication Reviews

From time to time we will ask you to see your doctor or nurse practitioner to review your medication. We do this to monitor your illness and medication. If your doctor has issued you with a medication that can be repeated without seeing the doctor on the next occasion then this will be shown on the repeat medication slip which is attached to your prescription.