Patient Participation Group

Our Patient Participation Group, (PPG) was formed in June 2004. We have seen a lot of changes since that time in General Practice, but our PPGs focus to be a voice and champion for the patients we serve, has remained a constant.

What Does a PPG Do?
  • It works with the practice to offer a patient perspective to the services it provides
  • It aims to inform positive change patients would like to see, both to how those services are developed and delivered, alongside accessibility
  • Building a two-way relationship with patients and the practice
  • Promoting awareness of access to local health services
  • Improving patient leaflets & website information
  • It positively challenges and provides a critical friend perspective to the practice, when considering changes to services and how that will impact the community it serves
  • It has a role in the regulatory review of the practice by CQC
  • It engages both locally and at a county level to ensure patients know what is being planned and have an opportunity to voice views in the health planning process
  • It promotes well-being, self-care and self-referral
  • It aims to provide information and avenues for engagement of patients with the practice, through: 
    • Patient Surveys
    • Suggestion Box Feedback in the Waiting Room
    • Inclusions in Practice Newsletter & Information Screen
    • Promoting Health Awareness Presentations on Health Topics that Matter to You
    • Producing a Directory of Self-Care Support Groups
    • Raising Awareness of Key Public Health Messages
    • Running Volunteer Support Services, such as our Wildlife Support Group & Singing for Health Group

What Changes are coming in 2019/20?

In brief, your GP practices are coming together to work in networks. This is to bring the skills and expertise of professional teams together to enable greater access and more provision of services closer to home, and in our local communities and away from the acute setting, A&E/hospitals.

To provide these services, at times that better serve people with varied and busy lives, and through working collaboratively with wider organisations’ and their teams, such as community nurses, paramedics, voluntary community sector and community support services.

Organisations’ such as social services, will work more closely to better meet the patients holistic needs and avoid duplication of effort and delays in receiving the right care, by the right person, in the right place and at the right time. With an aim of meeting individuals and families  “whole” health and social care need. For example, not just a registered patient but also the needs of those caring for a relative at home.

What Does That Mean for How Your PPG Could Work?

The PPG is now part of that Primary Care Network.

Our practices coming together to share resources and elements of their services, such as extended and out of hours services.

This means, the PPGs across those practices will also work together to ensure they can offer all of the guidance and support they have been to both patients and their practice, but now within a much wider context.

Working to ensure services are joined-up to better meet patient needs and ensure care and support and signposting is clear to patients. Enabling greater access and less need for hospital treatment for minor conditions that can be treated within the community and with the support of your practice and wider support teams across a community network, keeping you safe and well at home.

Your PPG will work with the network to get new approaches to provision off the ground in your area and will be a vehicle for ensuring that patients and the public know about this and when and where it will be happening. Moreover, that through the PPG members, the patients voice is heard in how you would like to see these develop and what matters to you most. We will be:

  • Regularly updating the website with information
  • Providing guidance on self-help, self-care, well-being initiatives and new, or extended services
  • Looking to develop volunteer services in-line with GP services for greater patient support and access
  • Remaining a strong and consistent voice for patients and a forum for appropriate challenge, guidance and information
  • Ensuring patient engagement events in your area are publicised on the website and our noticeboard within the practice

Joining the PPG

The PPG represents different geographical areas of the practice and a range of patient groups. Confidentiality prevents involvement with particular issues relating to specific patients.

Membership of the PPG is open to all registered patients at Headcorn Surgery and is free of charge. The Group communicates with its members via a dedicated notice board in the surgery, articles in parish magazines, news updates and the annual general meeting. The PPG can be reached via a confidential mailbox in the surgery. Please contact the PPG, or if you have any comments or issues which you think they should consider.

The PPG is currently on a recruitment drive for new members. 

PPG Recruitment Flyer and vacancy for new Secretary

PPG Terms of Reference

NHS West Kent CCG Patient Newsletter Winter 2019-20 (see interview with Headcorn Surgery PPG Chair at page 7)

Meeting Dates

Meeting dates and locations will be advertised in the surgery, on the website and facebook. Please do go along to hear what the PPG have been doing and to hear their plans for the future.

PPG Meeting dates for 2022 are as follows:  25th January, 22nd March, 24th May, 26th July, 27th September and 29th November.  All meetings are from 7pm - 9pm and are held in the House Room at Headcorn Village Hall.

PPG Mental Health Directory

The PPG's Mental Health Directory was launched at the Mental Health Awareness event. You can download it from the link below