How to get a Repeat Prescription
If you think you may need a new prescription medicine, please make an appointment with the doctor to discuss your needs. Our Nurse Practitioner can also issue prescriptions. Your local pharmacist is also able to give you advice for non-prescription medication.
If you have been issued a prescription following a private consultation, we may not be able to provide an NHS repeat prescription. Further information on this can be found on here
We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat prescription. If you are in urgent need of medication, please make this clear on request but please bear in mind your nominated pharmacy may have to order in the medication and this can sometimes take a while.
Upon receipt of your request the prescription team will issue a prescription to the GP for signing and forwarding to your nominated pharmacy who will obtain and dispense your medications.
The practice processes 3,929 prescriptions each week.The surgery requires three working days to process your prescription request from receipt of an accurate and complete request to the approved, signed prescription being sent to the nominated pharmacy.
Please note, whilst we share a building, Headcorn pharmacy is a completely separate business to the surgery.
Ways of ordering a repeat prescription
All prescription requests are required to be submitted in writing with the patient providing the full name and strength of the medications required. This is to ensure correct prescribing and avoid medicinal mistakes or wastage.
There are several ways to submit a request.
- By email to [email protected] which comes directly to the prescription desk at Headcorn surgery and you will receive a generic reply so you will know your request has been received.
- NHS App – there is a box to enable you to request acute items or include additional notes.
- Sign up to Patient Access. If you do not have an account, please use the links below to register for access. You will also need to fill out an online access application form at the surgery.
- Fill out an AccuRx form online.
- Use the paper repeat counterfoil ensuring you only use a current form and tick the items required or a clearly written list on another piece of paper.
We would encourage all patients to use one of the paperless methods of requesting their prescriptions for the following reasons:
- paper gets mislaid
- data protection
- patient not aware if the request has been received
- no audit trail
- a more eco-friendly way to request medications
Things to note when ordering
Please ensure you give the exact drug names when ordering.
Some medications have to be ordered in and during Christmas/ Easter/ Bank holidays, it make take a little longer for prescriptions to be done. Please bear this in mind and order a little earlier.
If you are requesting medication a little earlier than normal please indicate why i.e. going on holiday.
When you receive your new prescription please check for any messages, i.e. to be seen before next repeat, to attend for blood pressure check, to attend for blood test etc.
Patient Access
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earn.
Problems ordering your prescription online?
Use the Patient Access Support Centre before you call us.
Medication Reviews
From time to time we will ask you to see your doctor or nurse practitioner to review your medication. We do this to monitor your illness and medication. If your doctor has issued you with a medication that can be repeated without seeing the doctor on the next occasion then this will be shown on the repeat medication slip which is attached to your prescription.
Patient Access
